Start your journey to better mental health.
We are committed to offering ethical, respectful, and reliable mental health services. To ensure a smooth experience for all clients and responsible scheduling, please take a moment to review the following policies:
Payment Policy
All sessions must be paid for at least 24 hours in advance.
This secures your appointment time. If payment is not received, the slot will not be held and may be offered to another client.
You may choose to reschedule or receive a refund, as agreed upon through mutual discussion—no fees will apply in this case.
Therapy can sometimes feel challenging as part of the healing process. While this discomfort is normal, we are committed to ensuring that you feel safe and supported. If appropriate, we may offer a session with a different therapist or explore alternative next steps.
Please note that refunds are not guaranteed and are provided only at the therapist’s discretion in rare circumstances.
6. Special Situations
We recognize that life can be unpredictable. If something unusual arises, please feel free to contact us directly. We aim to handle each situation with fairness and empathy
If you have any questions or need help with a refund, please get in touch with our support team at theholdinghands.com . We are here to help you.